BASN Warranty Policy

12-Month Warranty for Quality-Related Issues
BASN stands behind the quality of its products. For any quality-related issues within 12 months of your purchase, we will provide a replacement at no additional charge. This warranty applies only to products purchased through official BASN channels.

Purchases Made Through Other Retailers
If you purchased your BASN product from a third-party retailer, please refer to their after-sales support policies, as they may vary. We recommend contacting the retailer directly for guidance on their warranty process.

Unauthorized Reselling Prohibited
To ensure the quality and authenticity of our products, unauthorized reselling of BASN products is strictly prohibited. Products obtained through unauthorized sellers are not covered under this warranty.

For any questions, please email us at basnaudio@outlook.com. We are committed to responding within 48 hours. Please note that our reply email may appear in your spam folder.

Thank you for choosing BASN!