Free shipping on All Orders. No Minimum Purchase
Free standard shipping for all order
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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𝐔𝐏𝐆𝐑𝐀𝐃𝐄𝐃 𝐕𝐄𝐑𝐒𝐈𝐎𝐍 𝐎𝐅 𝐁𝐌𝐀𝐒𝐓𝐄𝐑 - Bmaster5 MMCX in ear monitors benefit from the advantage of BASN's new 8mm liquid silicone diaphragm driver that ensures robust bass and excellent high-frequency resolution. 4BA drivers deliver clear detailed sound with well-extended yet smooth treble and mid
𝐈𝐌𝐌𝐄𝐑𝐒𝐈𝐕𝐄 𝐀𝐔𝐃𝐈𝐎 - Sound isolation design blocks up outside noise, allowing the sound of instruments and vocals to be clear on live rock, church, or band shows. Connect to practically any digital audio source with the 3.5 mm stereo plug including headphone amps, in-ear monitor system, transmitters and receivers, and audio interfaces
𝐃𝐔𝐑𝐀𝐁𝐋𝐄 & 𝐃𝐄𝐓𝐀𝐂𝐇𝐀𝐁𝐋𝐄 𝐂𝐀𝐋𝐄𝐒- The in ear earbuds come with two kinds of cables. The 4-core OFC audio cable designed for pure music listening and monitoring, it allows the Bmaster5 in ears to withstand tough nights on the stage. The mic cable with an in-line volume control for daily use with your phones. To ensure a reliable connection and provide further customization, this in ear headphones feature new upgrade MMCX connectors
𝐋𝐎𝐍𝐆-𝐋𝐀𝐒𝐓𝐈𝐍𝐆 𝐂𝐎𝐌𝐅𝐎𝐑𝐓- Two different styles of earbud tips - silicone and memory foam - are provided in 12 sizes to establish a comfortable seal in any ear. Adjustable ear hooks ensure a perfect fit, making it feel like the iem earphones are custom tailored just for you
𝐈𝐍𝐍𝐎𝐕𝐀𝐓𝐈𝐕𝐄 𝐂𝐀𝐒𝐄 𝐃𝐄𝐒𝐈𝐆𝐍- The exquisite aluminum case not only protect your iems earbuds but also stores all your accessories. Additionally, a convenient leather pouch is provided to hold a pair of earphones and a cord, allowing convenient, tangle-free solution to store and travel with your iems
𝐖𝐇𝐀𝐓’𝐒 𝐈𝐍 𝐓𝐇𝐄 𝐁𝐎𝐗- Bmaster5 in ear monitor headphones, two cables (audio/mic), 12 pairs of ear tips, a hard carrying case, a cleaning brush, a 1/4 adapter, a MMCX cable clip, 12 month replace from BASN. This in ear earbuds are great for musicians, drummers, singers
General Policy
All BASN products are eligible for a 12-month warranty but are non-refundable. If you are not completely satisfied with your purchase, you may request a replacement within the warranty period, as refunds are not offered.
Custom-Fit Items
Due to the personalized manufacturing process, refunds are not available for custom-fit items purchased through basnaudio.com. Please keep in mind that the shape of your ear canal may change over time due to growth or aging, which may require your custom-fit product to be re-made after 2-3 years from the manufacturing date.
Refit for Custom-Fit Items
If you experience poor fitment with your custom-fit item, we accept refit claims within 30 days of delivery. To initiate the refit process, please reach out to us at basnaudio@outlook.com.
Thank you for your understanding and for choosing BASN.
Order Processing
We strive to process and ship orders within 1-2 business days. For made-to-order products, such as custom-logo earphones, additional time is required for manufacturing. Once shipped, delivery times depend on the chosen shipping method.
Domestic Shipping Options
BASN offers various shipping methods for customers to choose from, depending on speed and tracking needs. Tracking availability depends on the shipping method selected.
International Shipping
We ship globally to most countries, though restrictions may apply to certain products and regions. Our standard international shipping is via USPS First Class International, which does not offer tracking and has a flexible delivery period. Typical delivery time for this service is 2-4 weeks, though times vary by destination and may take longer in some cases.
For a quicker and trackable option, we recommend using FedEx, DHL, or USPS Priority Mail (additional shipping fees apply). Our international shipping methods and estimated delivery times include:
Responsibility and Address Accuracy
For orders shipped by methods without tracking, the package becomes the customer’s responsibility upon shipment. Please ensure your address is accurate in our system to avoid delivery issues.
Customs, Duties, and Taxes
International orders may incur import taxes, customs duties, and fees, which are the recipient's responsibility. BASN cannot predict or control these fees, as they vary widely by country. For specific information, please consult your local customs office.
Expanding Retail Availability
We are actively expanding our retail network globally. If BASN is not currently available in your country, we encourage you to ask your local PRO audio or music instrument stores to carry BASN products.
For further questions about order delivery, please contact us at basnaudio@outlook.com. Thank you for choosing BASN!
BASN offers a diverse range of in-ear monitor (IEM) headphones, each tailored to meet specific audio preferences and professional requirements.
Bsinger Series
Bmaster Series
MMCX Series
Metalen Series
Bmaster5 Series
ASONE Series
MTPro Series
These specifications showcase BASN's commitment to delivering high-quality IEMs tailored to various audio needs, from casual listening to professional monitoring.
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