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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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UPGRADED VERSION OF BMASTER - Bmaster5 in ear monitors feature a hybrid design that combines a 10mm diamond-like carbon (DLC) composite diaphragm for rapid transient response and enhanced dynamic bass, with 4BA drivers that deliver brilliant trebles and warm mids without sibilance
GREATER STABILITY - To ensure a reliable connection, BASN Bmaster5 in ear headphones feature PE connectors that reduce contact resistance and improve sound quality. The connectors' elastic structure ensures a longer lifespan and allows for smooth and effortless plug-in and out
IMMERSIVE AUDIO - Sound isolation design blocks up outside noise, allowing the sound of instruments and vocals to be clear on live rock, church, or band shows. Connect to practically any digital audio source with the 3.5 mm stereo plug including headphone amps, laptops, and audio interfaces
DURABLE & DETACHABLE CALES - The in ear earbuds come with two upgrade cables. The 4-core OFC audio cable designed for pure music listening and monitoring. it allows the Bmaster5 in ears to withstand tough nights on the stage. The mic cable with an in-line volume control for daily use with your phones
LONG-LASTING COMFORT - Two different styles of earbud tips - silicone and memory foam - are provided in 12 sizes to establish a comfortable seal in any ear. Adjustable ear hooks ensure a perfect fit, making it feel like the iem earphones are custom tailored just for you
INNOVATIVE CASE DESIGN - The exquisite aluminum case not only protect your iems earbuds but also stores all your accessories. Additionally, a convenient leather pouch is provided to hold a pair of earphones and a cord, allowing you to carry them in your pocket easily wherever you go
WHAT’S IN THE BOX - Bmaster5 in-ear headphones, two cables (audio/mic), 12 pairs of ear tips, a hard carrying case, a cleaning brush, a 1/4 adapter, 12-month replacement from BASN
General Policy
All BASN products are eligible for a 12-month warranty but are non-refundable. If you are not completely satisfied with your purchase, you may request a replacement within the warranty period, as refunds are not offered.
Custom-Fit Items
Due to the personalized manufacturing process, refunds are not available for custom-fit items purchased through basnaudio.com. Please keep in mind that the shape of your ear canal may change over time due to growth or aging, which may require your custom-fit product to be re-made after 2-3 years from the manufacturing date.
Refit for Custom-Fit Items
If you experience poor fitment with your custom-fit item, we accept refit claims within 30 days of delivery. To initiate the refit process, please reach out to us at basnaudio@outlook.com.
Thank you for your understanding and for choosing BASN.
Order Processing
We strive to process and ship orders within 1-2 business days. For made-to-order products, such as custom-logo earphones, additional time is required for manufacturing. Once shipped, delivery times depend on the chosen shipping method.
Domestic Shipping Options
BASN offers various shipping methods for customers to choose from, depending on speed and tracking needs. Tracking availability depends on the shipping method selected.
International Shipping
We ship globally to most countries, though restrictions may apply to certain products and regions. Our standard international shipping is via USPS First Class International, which does not offer tracking and has a flexible delivery period. Typical delivery time for this service is 2-4 weeks, though times vary by destination and may take longer in some cases.
For a quicker and trackable option, we recommend using FedEx, DHL, or USPS Priority Mail (additional shipping fees apply). Our international shipping methods and estimated delivery times include:
Responsibility and Address Accuracy
For orders shipped by methods without tracking, the package becomes the customer’s responsibility upon shipment. Please ensure your address is accurate in our system to avoid delivery issues.
Customs, Duties, and Taxes
International orders may incur import taxes, customs duties, and fees, which are the recipient's responsibility. BASN cannot predict or control these fees, as they vary widely by country. For specific information, please consult your local customs office.
Expanding Retail Availability
We are actively expanding our retail network globally. If BASN is not currently available in your country, we encourage you to ask your local PRO audio or music instrument stores to carry BASN products.
For further questions about order delivery, please contact us at basnaudio@outlook.com. Thank you for choosing BASN!
BASN offers a diverse range of in-ear monitor (IEM) headphones, each tailored to meet specific audio preferences and professional requirements.
Bsinger Series
Bmaster Series
MMCX Series
Metalen Series
Bmaster5 Series
ASONE Series
MTPro Series
These specifications showcase BASN's commitment to delivering high-quality IEMs tailored to various audio needs, from casual listening to professional monitoring.
The best in ears I have owned, the quality is outstanding perfect for live events. I recommend it 100%
I love everything about these headphones and this company… I’ll be here for a very long time!!! Thank you BASN
What it is: Black 5 driver in ear monitors with silver accents: Includes aluminum storage case, black TPU leather travel pouch, 1/8” to 1/4” stereo adapter, 2 5’ 3.5mm (1/8”) MMCX cables (1 for stereo, 1 for connecting to mobile devices with built in volume and call button and right angle plug), instructions, cleaning tool, plug removal tool, 12 pair of various size/style in ear tips (9 pair of silicone, 3 pair of noise isolating memory foam).
Why I like it: This is a very comprehensive IEM kit, starting from the packaging (foam lined presentation box), to all of the included components. As a pro musician (trumpet), I’ve been using Westone AM Pro 20 units. They are efficient, provide great clarity and response, provide a bit of ambient sound pass through for a more live sound, and allow me to further dial in the level of isolation and frequency response with different styles of silicone tips. The BASN Bmaster 5’s allow me to level this up with a wider frequency response (5 drivers vs 2), ambient vs isolated monitoring with either silicone or memory foam tips, 2 styles of MMCX cables. The only downside is that they are a bit bulkier than the AM Pro 20s due to the additional drivers. They may stick out from your ears more than other designs depending on your ear shape. They also take a bit more power to drive—mixers and receiver packs will be just fine, but you may need a headphone pre amp to get a higher quality sound when using a mobile device (you’ll be glad you did!). They are a bit more stylish than other designs. I ordered the black units, and they have a Smokey black chrome finish with a subtle logo and little shapes and skulls on the outer face. Overall, an outstanding monitor set with an extensive list of included accessories!
Very good bass and quality is top notch from this company. These sound so good with foam tips and I’m just loving the bass. Really good iems and I love using them while gaming. Love the hard case and the 2 different cables as well.
Everything about these IEMs scream of quality, from the packaging, to the generous accessories, to the hard case, and to the actual IEMs themselves. I had never heard of this brand and found them on Amazon by chance. The specs were excellent and although these IEMS aren’t cheap, I feel they are worth every cent. Among the mountain of included accessories, you get a wide variety of silicon tips, a 1/4 Jack adapter, and a spare cable, one with mic, one without. And the sound? They sound fantastic! I’ve decided that I will try mixing with these as the sound quality is that good. Do yourself a favor and at least try them. I don’t think you’ll regret it.
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