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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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𝗙𝗢𝗨𝗥 𝗛𝗬𝗕𝗥𝗜𝗗 𝗗𝗥𝗜𝗩𝗘𝗥𝗦- The BASN Metalen in ear monitor equips 2 balanced armature drivers and 2 dynamic drivers per earbud, the iem headphones adds more definition, shows more details, enhanced bass response, and sound frequencies are balanced and true
𝗘𝗫𝗖𝗘𝗟𝗟𝗘𝗡𝗧 𝗦𝗢𝗨𝗡𝗗 𝗜𝗦𝗢𝗟𝗔𝗧𝗜𝗢𝗡- BASN Metalen is a professional sound isolation headphones. It's wired earbuds provides premium performance. Clear and clean sound quality from mids and treble makes this iem earphone great ear monitors for stage and studio
𝗦𝗪𝗘𝗔𝗧-𝗣𝗥𝗢𝗢𝗙 𝗖𝗡𝗖 𝗖𝗔𝗥𝗩𝗜𝗡𝗚- The BASN newest craftsmanship design applies to the appearance of Metalen in ear headphones, milling resistant all-metal CNC sculpture; Gray matte shows innovation and novelty out, suitable for personalized musicians
𝗗𝗘𝗧𝗔𝗖𝗛𝗔𝗕𝗟𝗘 𝗠𝗠𝗖𝗫 𝗖𝗔𝗕𝗟𝗘𝗦- This pro iem headset comes with 4.9ft long cables, one is OFC silver-plated audio cable and another fiber cable with inline mic; the mmcx detachable design will help upgrade or replace your in ear monitor easily
𝗖𝗢𝗠𝗣𝗟𝗘𝗧𝗘 𝗘𝗔𝗥𝗣𝗛𝗢𝗡𝗘𝗦 𝗞𝗜𝗧 𝗙𝗜𝗧- The included components of Metalen in ear monitors are 2 earbuds,1 silver-plated cable,1 in-line mic cable, 1 T-shirt clip,S,M,L size tips and memory foams, velcro strips,cleaning brush, 1/4" adaptor, and carrying case
General Policy
All BASN products are eligible for a 12-month warranty but are non-refundable. If you are not completely satisfied with your purchase, you may request a replacement within the warranty period, as refunds are not offered.
Custom-Fit Items
Due to the personalized manufacturing process, refunds are not available for custom-fit items purchased through basnaudio.com. Please keep in mind that the shape of your ear canal may change over time due to growth or aging, which may require your custom-fit product to be re-made after 2-3 years from the manufacturing date.
Refit for Custom-Fit Items
If you experience poor fitment with your custom-fit item, we accept refit claims within 30 days of delivery. To initiate the refit process, please reach out to us at basnaudio@outlook.com.
Thank you for your understanding and for choosing BASN.
Order Processing
We strive to process and ship orders within 1-2 business days. For made-to-order products, such as custom-logo earphones, additional time is required for manufacturing. Once shipped, delivery times depend on the chosen shipping method.
Domestic Shipping Options
BASN offers various shipping methods for customers to choose from, depending on speed and tracking needs. Tracking availability depends on the shipping method selected.
International Shipping
We ship globally to most countries, though restrictions may apply to certain products and regions. Our standard international shipping is via USPS First Class International, which does not offer tracking and has a flexible delivery period. Typical delivery time for this service is 2-4 weeks, though times vary by destination and may take longer in some cases.
For a quicker and trackable option, we recommend using FedEx, DHL, or USPS Priority Mail (additional shipping fees apply). Our international shipping methods and estimated delivery times include:
Responsibility and Address Accuracy
For orders shipped by methods without tracking, the package becomes the customer’s responsibility upon shipment. Please ensure your address is accurate in our system to avoid delivery issues.
Customs, Duties, and Taxes
International orders may incur import taxes, customs duties, and fees, which are the recipient's responsibility. BASN cannot predict or control these fees, as they vary widely by country. For specific information, please consult your local customs office.
Expanding Retail Availability
We are actively expanding our retail network globally. If BASN is not currently available in your country, we encourage you to ask your local PRO audio or music instrument stores to carry BASN products.
For further questions about order delivery, please contact us at basnaudio@outlook.com. Thank you for choosing BASN!
BASN offers a diverse range of in-ear monitor (IEM) headphones, each tailored to meet specific audio preferences and professional requirements.
Bsinger Series
Bmaster Series
MMCX Series
Metalen Series
Bmaster5 Series
ASONE Series
MTPro Series
These specifications showcase BASN's commitment to delivering high-quality IEMs tailored to various audio needs, from casual listening to professional monitoring.
Very good fit. Sounds great. Case and spare parts are a bonus!
I used the Basn Metalen Pro for Gaming and it works absolutely perfect for me. The Bass Sound on these headphones were amazing it was very clear and no issues that I came along with the sound it was loud and clear enough for me to hear EVERYTHING. The Quality and Stability of the headphones are perfect they never fall out of your ears they always stay in the whole time your using them never once I had to keep pushing them on, they just always stayed on and the product feels amazing very small but fits enough to hold in my ear very use. Also what I love about these is that they have different These headphones are an absolute must if your looking for headphones with great bass to them giving you outstanding sound that’s very clear and that’s a great fit for your ears that are very very comfortable in your ears and on your ears every use.
[Update 04/23/24]
I reached customer service and I got to say that they are excellent at responding you. I spoke with Nancy and she and the BASN team sent me a replacement that works perfect!
Comfort and Quality really feels at the moment you start using them.
And most importantly, as a Drummer you got to protect your ears and with the BASN Monitor I feel safe every time I play.
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[First review]
Ear plugs works great, but....
The product I got has manufacturing errors.
Im a Drummer, and Ive used this IEM 3 times and I noticed since my firt time I tried them that my right side ear plug looses sound every time I make small natural movements.
I have to stay super steady to avoid loosing sound on my right side and as a drummer it is almost impossible to not make movements at all.
I just reached customer service, As soon as they give me an answer im going to update this review.
I didn't want to spend $250-400 on my IEMs, as I'm not sure where our band is going quite yet. I'm a vocalist for a 70-80-90s cover band. I was very pleased when I received these, pulled it out of the box - put the medium black foam ear pieces on - and plugged them into a few devices (computer, iPhone, iPad). The difference in sound between these and my old Shure E2s - which were fantastic for the price 20 years ago - is night and day better. You won't be disappointed in these despite the fact these are from a relatively unknown (Be A) Silent Newcomer. I'm eager to purchase the next step or two up, when appropriate - and perhaps try molded ear canal inserts for even better noise cancellation. Until then - these have been very comfortable for 2+ hours of rehearsal a couple times a week.
First of all, I want to thank BASN's customer service team (Nancy specifically). BASN was unknown to me initially, so I asked many questions before buying this one. Every time, a quick and detailed reply was provided within 12 hours (mostly within 1 or 2 hours). From her, I know BASN is mainly marketing in musical and stage equipment field, kind of a little less in Hifi field. However, one can still find some online (video) reviews targeting Hifi users on some models they produced. ALL of those gave out positive results and praise. This is a reflection of overall good quality of BASN IEMs. Their team actually did a lot ODM work, so they have much experience in IEMs.
The Metalen's build is the main reason I chose it initially. Its body is made of metal, cut smoothly by CNC machine and promised to be sweatproof. The vent holes into the inside are placed where sweat can hardly go in. I believe to gain better sweatproof, one should use foam tips instead of silicone ones. The diameter of its tube is big. My Comply T500 fits well and kind of easy to detach (NOT loose), while T200 is tight fit and hard to detach. So T400 may be best, but I don't have one to test. The entire line of Metalen (and Pro) looks classic, which is my taste (No, I don't like Linsoul's skins).
The BASN team did a good job on the tuning of Metalen. They definitely know how to dig the potential of the 4 sounding units (2BA+2DD) at this price. As this pair is mainly for stage monitoring, I believe they focused on some points more than others. Bass: I can hear powerful while not exaggerated drums. Sub-bass and mid-bass is there too, with less amount than mid-bass. Mid: I believe this is the area Metalen really shines. Guitar and Piano is quite accuracy and easy to hear without much "alternation". The voice of female singer is brought front purposely (I believe), while the voice of male is not brought front but not recessed. Treble: I think certain area of high is purposely raised, like violins and saxphones, providing a somewhat airy high. Soundstage: Good separation (of course with 2BA+2DD), good imaging and good spacial feeling. Resolution: The resolution is good but not as unaltered as pure monitoring IEMs. Overall, I believe Metalen's tune is more tending to brightness while not bold or "warm". It should be good for stage monitoring as instruments are heard quite well. I don't have the equipments to get the response curve. Judging from my listening experience and testing curve got from Nancy, it's not a typical U or V-shape IEM for Hifi users. However, it's definitely good for casual music/pop listeners, as it provides a non-bold sound for longer time listening without fatigue. Basshead may not like it. Who would like critical monitoring should not choose it too.
Drawbacks? No!!! (at least for me). Remember this is a $100-range IEM, and don't expect it competing with ones within much higher price range. If regardless of price range, there are two things can be improved: 1. Sub-bass should be a little more. As the mid-bass is increased a little, with current amount of sub-bass, the drum may sounds a little "dry". 2. Overall the treble is "altered" too much, some range sounds airy, sometimes a little harsh. I also notice certain range of high is somewhat recessed, which hampers the sound stage a little. Again, I don't call the two points as drawbacks. You are buying $100 sets, not $1k sets. It competes quite well with those IEMs at the same price range. I'd say it possesses an outstanding value to price ratio.
Recommend? Yes!!! If you got the money and want a better overall sets, I also recommend MTPro planar from them. After I bought Metalen and got a good experience, I bought MTPro too. Metalen is beaten by MTPro, of course. MTPro provides a different sound signature with bolder, warmer, and passionate sound while not harshing at all, still easy to listen for a long time.
BTW: BASN's full name is "Become A Sincere Newcomer". I believe they are one already, and even better than that :)
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