Free shipping on All Orders. No Minimum Purchase
Free standard shipping for all order
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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𝐏𝐥𝐚𝐧𝐚𝐫 𝐃𝐫𝐢𝐯𝐞𝐫+𝐃𝐃 𝐃𝐫𝐢𝐯𝐞𝐫 -BASN MiX-PD incorporates both wide sound-stage of planar iem and clear deep bass of dynamic drivers iem; times of tuning contributes to a precise and accurate audio reproduction across the low, mid and high range frequency spectrum
𝐏𝐫𝐞𝐦𝐢𝐮𝐦 𝐁𝐮𝐢𝐥𝐝 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 - Crafted with CNC metal shell and durable resin, our in ear headphones are ‘MiX’ from the inside out; The durable construction ensures these iem earphones can withstand rigorous use, making them perfect for on-the-go and professional use
𝐒𝐢𝐥𝐯𝐞𝐫-𝐏𝐥𝐚𝐭𝐞𝐝 𝟐-𝐏𝐢𝐧 𝐂𝐚𝐛𝐥𝐞 - BASN in ear monitors is paired with a silver-plated cable to allow every musical detail to be faithfully transmitted; The cable was intentionally designed to be light and comfortable for stage or portable use; And is fitted with a detachable 2-pin connection for cable-swapping
𝐂𝐨𝐦𝐟𝐨𝐫𝐭𝐚𝐛𝐥𝐞 𝐚𝐧𝐝 𝐒𝐞𝐜𝐮𝐫𝐞 𝐅𝐢𝐭 - Designed with ergonomic considerations, basn in ears provide a comfortable and secure fit; They come with multiple ear tip options to cater to different ear sizes, ensuring a personalized and enjoyable listening experience
𝐕𝐞𝐫𝐬𝐚𝐭𝐢𝐥𝐞 𝐂𝐨𝐦𝐩𝐚𝐭𝐢𝐛𝐢𝐥𝐢𝐭𝐲 - Whether you're using a portable music player, smartphone, or professional audio equipment, our MiX-PD in-ear monitors headphones with 2-pin cable provide wide-ranging compatibility; Allow you to enjoy high-quality audio wherever you go
General Policy
All BASN products are eligible for a 12-month warranty but are non-refundable. If you are not completely satisfied with your purchase, you may request a replacement within the warranty period, as refunds are not offered.
Custom-Fit Items
Due to the personalized manufacturing process, refunds are not available for custom-fit items purchased through basnaudio.com. Please keep in mind that the shape of your ear canal may change over time due to growth or aging, which may require your custom-fit product to be re-made after 2-3 years from the manufacturing date.
Refit for Custom-Fit Items
If you experience poor fitment with your custom-fit item, we accept refit claims within 30 days of delivery. To initiate the refit process, please reach out to us at basnaudio@outlook.com.
Thank you for your understanding and for choosing BASN.
Order Processing
We strive to process and ship orders within 1-2 business days. For made-to-order products, such as custom-logo earphones, additional time is required for manufacturing. Once shipped, delivery times depend on the chosen shipping method.
Domestic Shipping Options
BASN offers various shipping methods for customers to choose from, depending on speed and tracking needs. Tracking availability depends on the shipping method selected.
International Shipping
We ship globally to most countries, though restrictions may apply to certain products and regions. Our standard international shipping is via USPS First Class International, which does not offer tracking and has a flexible delivery period. Typical delivery time for this service is 2-4 weeks, though times vary by destination and may take longer in some cases.
For a quicker and trackable option, we recommend using FedEx, DHL, or USPS Priority Mail (additional shipping fees apply). Our international shipping methods and estimated delivery times include:
Responsibility and Address Accuracy
For orders shipped by methods without tracking, the package becomes the customer’s responsibility upon shipment. Please ensure your address is accurate in our system to avoid delivery issues.
Customs, Duties, and Taxes
International orders may incur import taxes, customs duties, and fees, which are the recipient's responsibility. BASN cannot predict or control these fees, as they vary widely by country. For specific information, please consult your local customs office.
Expanding Retail Availability
We are actively expanding our retail network globally. If BASN is not currently available in your country, we encourage you to ask your local PRO audio or music instrument stores to carry BASN products.
For further questions about order delivery, please contact us at basnaudio@outlook.com. Thank you for choosing BASN!
BASN offers a diverse range of in-ear monitor (IEM) headphones, each tailored to meet specific audio preferences and professional requirements.
Bsinger Series
Bmaster Series
MMCX Series
Metalen Series
Bmaster5 Series
ASONE Series
MTPro Series
These specifications showcase BASN's commitment to delivering high-quality IEMs tailored to various audio needs, from casual listening to professional monitoring.
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