Free shipping on All Orders. No Minimum Purchase
Free standard shipping for all order
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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Professional 2DD+1BA Triple Drivers: Powerful and stronger bass burst; BASN in ear monitor headphones specially designed with two dynamic drivers and one balanced armature provide you high-quality music experience, which immerses you in the concert and music
Abundant Sound: These IEM earphones are exclusively devoted to a well-balanced and pure sound in high, mid, and low frequency; The extension in high frequency is good, delicate, and supple, while low frequency is rich; Full of vocals and outstanding sonic clarity
Superior Fit and comfortable: BASN MMCX in ear monitors with 12 pairs of different sizes of eartips suit your ears greatly, sealed in-ear design based on most ear canals and adjustable memory earhooks create a comfortable wearing with amazing noise isolation
Upgraded MMCX Cables: The length of two detachable cables is 1.5 m, which enables device compatibility and is long enough for stage and daily use; The mic cable allows you to adjust the volume level easily, while the upgraded silver cable offers you high-quality sound
Stylish Appearance: BASN in-ear monitors provide artistic and exquisite body design with durable materials, which not only strikes people with the feeling of energy but also has particularly strong wear resistance; Besides, the texture of each IEM is unique
General Policy
All BASN products are eligible for a 12-month warranty but are non-refundable. If you are not completely satisfied with your purchase, you may request a replacement within the warranty period, as refunds are not offered.
Custom-Fit Items
Due to the personalized manufacturing process, refunds are not available for custom-fit items purchased through basnaudio.com. Please keep in mind that the shape of your ear canal may change over time due to growth or aging, which may require your custom-fit product to be re-made after 2-3 years from the manufacturing date.
Refit for Custom-Fit Items
If you experience poor fitment with your custom-fit item, we accept refit claims within 30 days of delivery. To initiate the refit process, please reach out to us at basnaudio@outlook.com.
Thank you for your understanding and for choosing BASN.
Order Processing
We strive to process and ship orders within 1-2 business days. For made-to-order products, such as custom-logo earphones, additional time is required for manufacturing. Once shipped, delivery times depend on the chosen shipping method.
Domestic Shipping Options
BASN offers various shipping methods for customers to choose from, depending on speed and tracking needs. Tracking availability depends on the shipping method selected.
International Shipping
We ship globally to most countries, though restrictions may apply to certain products and regions. Our standard international shipping is via USPS First Class International, which does not offer tracking and has a flexible delivery period. Typical delivery time for this service is 2-4 weeks, though times vary by destination and may take longer in some cases.
For a quicker and trackable option, we recommend using FedEx, DHL, or USPS Priority Mail (additional shipping fees apply). Our international shipping methods and estimated delivery times include:
Responsibility and Address Accuracy
For orders shipped by methods without tracking, the package becomes the customer’s responsibility upon shipment. Please ensure your address is accurate in our system to avoid delivery issues.
Customs, Duties, and Taxes
International orders may incur import taxes, customs duties, and fees, which are the recipient's responsibility. BASN cannot predict or control these fees, as they vary widely by country. For specific information, please consult your local customs office.
Expanding Retail Availability
We are actively expanding our retail network globally. If BASN is not currently available in your country, we encourage you to ask your local PRO audio or music instrument stores to carry BASN products.
For further questions about order delivery, please contact us at basnaudio@outlook.com. Thank you for choosing BASN!
BASN offers a diverse range of in-ear monitor (IEM) headphones, each tailored to meet specific audio preferences and professional requirements.
Bsinger Series
Bmaster Series
MMCX Series
Metalen Series
Bmaster5 Series
ASONE Series
MTPro Series
These specifications showcase BASN's commitment to delivering high-quality IEMs tailored to various audio needs, from casual listening to professional monitoring.
The IEMs arrived yesterday afternoon and I used them last night. I'm a professional drummer and played at Mandalay Bay, in Las Vegas, last night. These IEMs are FANTASTIC !!!! No low-end "cut-out / frapping-out". Loved them and I'd highly recommend them.
Just love them. Fits great and the sound is awesome.,
For the price you can't beat these IEM's.
Opened the box, and 45mins later, there is a short in the line and now the right line cuts in and out, and added bonus of static on the line. Reached to support, and they were able to get back to me in less than 10hrs time. They will be sending a replacement cable in the mail. The process was really simple. I will update on my review once I am able to use the product.
****Update****
After working with customer support, they were able fix my issue, and were more than happy to do so. I had expressed with support that I had a major project coming in which I was going to be using their product and It was a hard deadline. They went above and beyond to make sure that I had what I needed, and that It was working as expected. I would say that even if issues happened along the way, I would buy this product again, not because the product is the best there is, but because the customer support was amazing! There are a lot of products on the market that can do the same thing, but what set these apart is the assurance that the support team is there to make sure that you feel valued as a customer, and that they apprciate that we as customers, chose their product. Do yourself a favor, and buy this product. Your ears, and your mind will be happy that you did.
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